Returns & Exchanges

FIELD AND PORTAL MINING SUPPLIES - Returns and Exchanges Policy

Please retain your receipt as a proof of purchase.
Exchanges that occur via the post or courier do so at the customer’s expense.  No compensation for expenses accrued will be entertained by FIELD AND PORTAL MINING SUPPLIES.
It is important to note that the customer must have consent from FIELD AND PORTAL MINING SUPPLIES before returning any goods.
This consent, in the form of a Return Authority, notification must accompany the goods.
FIELD AND PORTAL MINING SUPPLIES will provide credit or exchange for goods if they do not comply with the quantity or description of the customer’s order. All goods returned for credit must be in the original packaging and be in good order and condition for re-sale. There is a 20% Return & Handling fee that will be charged for all returns where the product sold is not faulty.
If incorrect goods are dispatched we will send the new item /product to the customer at no additional cost. We will happily refund or exchange if the product is faulty or does not perform as stated.
FIELD AND PORTAL MINING SUPPLIES will accept the return of defective goods and arrange for the replacement of such goods.
FIELD AND PORTAL MINING SUPPLIES shall not be liable for any loss of use or for any other indirect, consequential, incidental or other damages or losses sustained during transport.


Field and Portal Mining supplies is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website.

What Information is Collected

We collect any information that you submit or enter on our website or that you provide to us in any other way. You can choose not to provide certain information to us, in which case you will not be able to purchase products online.


If you choose to purchase a service or product from us, we will require sufficient information from you to complete the transaction. In addition to Personal Information, information required may include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges. We currently use the tools, software or services of third-party service providers, as identified on the Site, to process transactions on our behalf. Each of those third-party service providers may have their own privacy policies, which you may review on their websites.

Contacting You

We may provide you, with the opportunity to contact us, receive a newsletter, or participate in special promotional or other programs. In order to participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.

How Information Collected is Used

The information we collect is used for administering our business activities. Occasionally, we may use the information to notify you about changes to our website, new products or services, or special offers.

How We Protect Your Information

The privacy and protection of your Personal Information is important to us. We do not make any Personal Informationavailable to third parties, except our service providers, without your permission.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Field and Portal Mining supplies does not store any credit card information.

Your access to some services and content may be password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session.


This website does not provide services or sell products to children under the age of 18. If you are under 18, you may use this website only with the involvement of a parent or guardian over the age of 18.


By using this Site, you consent to the terms of our Privacy Policy and to field and portal mining supplies processing of Personal Information for the purposes set forth herein.

Field and Portal Mining supplies reserves the right at any time to change or add to this web site, including these terms of use. The laws of Australia govern the operation of this web site and you agree to submit to the non-exclusive jurisdiction of the courts of QLD. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the terms of use which will continue in full force and effect.


The information on this web site is provided in good faith and Field and Portal Mining supplies believes it to be accurate. Unless stated otherwise, all information on this web site is supplied without any warranty, express or implied, condition or other term as to the quality of any services or their suitability for any particular purpose.

Field and Portal Mining supplies is not liable to you or anyone else for any loss of income, profit, business contracts or goodwill or any indirect or financial loss suffered whether arising in contract, negligence or otherwise arising in connection with use of this web site. To the extent permitted by law, Field and Portal Mining supplies liability for breach of any implied warranty or condition which cannot be excluded is limited to the supply of the services again or the payment of the cost of having services supplied again.


This web site is the copyright property of Field and Portal Mining supplies You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use. Apart from any use as permitted under the Copyright Act, you may not, in any form or by any means:
adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
commercialise any information, products or services obtained from any part of this website without the written permission of Field and Portal Mining supplies.

Linked Web Sites

This web site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Links to those web sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of those web sites, or for any information, products or services referred to on those other web sites.